What if I'm not in when you deliver?
The delivery team will attempt to phone you if you are not in when they arrive. If there is no response, they will leave a card advising you where to contact to arrange an alternate date. There will normally be an additional charge for re-delivery.
Will I be charged for both furniture and accessories deliveries?
Not at all. If the biggest item holds a £29.00 charge for delivery, then you will only pay for the biggest item i.e. £29.00 and the rest of the items will be delivered for free.
I have ordered furniture with multiple lead times, when should I expect delivery?
All the items could be delivered together in 4 weeks for a single item delivery charge, but if you wish to have separate deliveries, we could arrange them for you. In that case, you will then have to pay separately for every delivery.
Will you dispose of my old furniture for me?
Unfortunately, we cannot do that for you.
Who will dispose of the packaging for me?
Since once the product is delivered, the item belongs to you, it is not our responsibility to dispose of any packaging for you.
Can you tell me the availability of a specific item?
Product pages display current delivery lead times. These are subject to change daily. If needed, we’ll contact you directly regarding any delay. AH Interiors cannot be held responsible for external delays but we will always keep you updated.
Where is my order?
We will contact you at every stage via email. You may also reach out via email, Live Chat, or by calling us at 01282 614323.
Do you price match?
Yes, we do. Call us at 01282 614323 or use Live Chat for more info.
What if my order is late?
Delays can happen for reasons outside our control. We’ll inform you immediately if delivery estimates change. If concerned, please email, Live Chat, or call us.
What if my item is not available due to limited stock availability?
This is rare, but if it happens, we’ll contact you and arrange a full refund promptly.
Do you offer a trial period on beds & mattresses?
Unfortunately, we do not offer trial periods on beds or mattresses.
What if my furniture does not fit?
It is your responsibility to ensure furniture fits through doorways and into rooms. If it doesn’t fit, we can advise you on the next steps. Please contact us if unsure before delivery.
Can I order on AH Interiors Online and collect my order?
Yes. Place your order online and call us at 01282 614323 to arrange a collection. Please note delivery fees may not be refunded.
Where do you deliver to?
We deliver across the UK. Additional charges apply outside the Dark Blue Area. Please see our Delivery Page for details.
What do you charge for delivery?
Delivery charges vary by location. See our Delivery Page. Free delivery applies on orders £349+ in the Dark Blue Area.
What happens if my furniture is damaged on delivery?
Inspect items before signing. Report damage on both copies of the delivery note and get it signed by the driver. Take photos and email them to ahinteriorsanalytics@gmail.com. We will repair, replace, or refund accordingly.
What if I discover a fault with my furniture after delivery?
If purchased in-store, contact the store. If online, contact us via email, Live Chat, or 01282 614323.
What do I do if I have a complaint?
Customer satisfaction is our top priority. Contact the store (if bought in-store) or email/Live Chat/call us if ordered online. We’ll do our best to help.
